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IDEO reserves the right to add, delete or amend these sales terms without prior written notice at any time.

When buying IDEO products, the customer agrees to the sales conditions that follow:

  • “Customer” means any person ordering products from IDEO for their own personal use and not for resale;
  • Payment for goods must be received before products may be shipped to customer;
  • Payment shall be made by credit card or other pre-arranged method of payment available on IDEO’s website. Where payment is made by credit card, such payment is subject to the approval of the financial institution issuing the credit card and IDEO shall not be liable in any way if such financial institution refuses to accept or honor the credit card for any reason;
  • Product availability may be limited. Products ordered may not be available for immediate delivery. IDEO reserves the right, without liability or prior notice, to revise or cease to make available any or all products;
  • Prices quoted do not include charges for shipping and handling or applicable taxes. Products shipped may not be returned, re-routed or refused by customer. Separate charges for shipping and handling will be invoiced. Customer is responsible for all sales, use, goods and services, harmonized sales, and other taxes associated with the order;
  • Title in the product and risk of loss shall pass to customer at the time IDEO products leave IDEO’s point of shipping;
  • Customer may not return IDEO products for a replacement, exchange or refund effective from date of shipping starting point;
  • IDEO products are guaranteed against defects in material and workmanship for 30 days from date of purchase. A copy of the original purchase invoice must accompany all defective goods returned for partial or complete replacement only. No refund;
  • Exclusion and limitation of liability for any breach of these sales conditions, IDEO’s sole and exclusive maximum liability shall not in any event exceed the total price of the products ordered by customer.
  • Shipping costs and duty taxes are the customer's responsibility, unless specified otherwise.

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